A: Our gold items undergo stringent authentication procedures and adhere to international standards. Each piece comes with corresponding certification marks to ensure its purity and authenticity.

A: Yes, we provide customization services, allowing you to create unique gold jewellery tailored to your preferences and needs. Please contact our staff for more information on customization services.

A: We recommend regularly cleaning gold jewellery with mild soap and a soft cloth, avoiding contact with chemicals and hard objects. Additionally, you can opt for professional gold washing services at our store to maintain the shine and brightness of your jewellery.

A: Yes, if you are unsatisfied with your purchase or encounter any quality issues with your gold jewellery, please contact us within a certain period after purchase, and we will provide returns and exchanges. Please inquire with our staff for specific return and exchange policies.

A: Yes, we offer gold price protection services, allowing you to enjoy the gold price at the time of purchase for a certain period. Please consult with our sales representatives for details.

A: We offer comprehensive repair services, including repairs, cleaning, and maintenance for gold jewellery. Whether it's a simple repair or re-setting, our professional team can provide the required services.

A: The duration of repair services depends on the complexity of the repair project. Generally, simple repairs can be completed in a short time, while more complex projects may require additional time. We will make every effort to ensure timely completion of repair services and maintain communication with customers.

A: Yes, we offer a warranty for a certain period on repair projects. If you encounter any issues related to the repair project within the warranty period, please feel free to contact us, and we will provide further assistance.

A: Repair service fees are calculated based on the complexity of the repair project and material costs. Our staff will provide a repair estimate and begin repair work upon your confirmation.

A: Yes, our repair services are not limited to gold jewellery sold by us; we can also repair gold jewellery from other brands. Please bring your jewellery to our store, and we will assess and provide repair recommendations.